Membership FAQs

Individual membership

Does my membership include subscription to the Institute of Health Visiting magazine?

At this time the SAPHNA doesn’t have its own magazine, however, we are supporters of the British Journal of School Nursing. Members will receive 20% discount when subscribing to this.

When I graduate will I be automatically upgraded to full membership?

No, you can change your subscription plan in your account. Alternatively, if your student membership has expired you can register for a full membership.

How do I cancel my membership?

Please contact us to cancel your membership. Once we cancel your subscription your membership will still be active until the end of the term. You can check the expiration date of your subscription in your account.

I have forgotten my password

Click the ‘forgot password’ link on the login page. An email will be sent to the email address that you registered with where you will be able to reset your password.

How can I change my username?

You can change all of your personal details and email address in your account.

How can I update my card details?

If you have an expired credit/debit card or if it is due to expire before your next payment then you can update your card details in your account. Simply click on ‘update’ next to your active subscription.

Corporate membership

Who do we contact about corporate membership?

Please contact us for more information.

How much is it for us to join both qualified SCPHN and Student/other?

Please contact us for the corporate membership joining proposal.

We have a group of non-SCPHN within our trust that we would like to join as ‘Companions’, how do we do this?

This bulk membership comes under corporate membership, so please contact us for more information on the ‘Friends’ scheme.

How long is corporate membership for?

For as long as a Trust can fund it for. Usually 1-2 years from activation however you can extend this. Must be 1 year minimum.

What do we do about staff changes? e.g. leavers and new starters

Firstly, please ensure that the staff list you send over is as up to date as it can be, if you are aware of changes that will occur please either send new starters over separately, and remove leavers from the list prior to the start of your membership. If you do not wish to do this re: leavers, then please ensure you inform us ASAP in order for us to try and keep our system current.

We have staff who are missing login details?

Please contact us regarding this. We will be able to check what has happened to staff’s login details and activate these if they were missed off the original staff list.

How will we know when our membership has been activated?

All staff sent to us on your staff list will receive a welcome email detailing how they can access the website. Please ensure you provide us with this information.

How do we renew our corporate membership?

2-3 months before your expiry date, SAPHNA will be in contact regarding the renewal of your corporate membership.

General

I am having problems using the website

Please use the ‘search’ functionality to try and find what it is you are looking for. Please note some materials online are ‘members only’ and so you will need to login or join up as a member to access them.

If the problems are more technical please contact us to let us know what the problem is.